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Mixed Satisfaction Results For Chiltern Train Services

Amersham Station

11:42am 25th June 2014
(Updated 12:50pm 25th June 2014)

Rail passengers on Chiltern Railways and some of Britain's other busiest commuter routes have rated their tickets poor  value for money.

51% of commuters have told the National Passenger Focus 6-monthly survey, they're happy with the value for money aspect they have with Chiltern.

On Aylesbury services (Chiltern South), it's worse, at just 42% being satisfied - in comparison, in Kent and Sussex just 30% of Southeastern customers are happy with their fares.

In the punctuality stakes, travellers on Chiltern say like how well the trains are run, rating the company in the Top 5 train operating companies (TOC's) in the UK.

However, passengers weren't so complimentary when it comes to how the company deals with the delays when they do occur - with 43% happy with the firm's responses and only 35% happy with the availablity of staff overall.

When it comes to the stations operated by the TOC's (rather than by Network Rail), Chiltern stations are rated in joint 3rd in the country.

Available seating is an issue for just under a half of those surveyed with 51% happy with what's available when they travel - for passengers from Leighton Buzzard, it's much better at 63% being happy on London Midland services.

There's also mixed feelings with the choice of shops, and eating and drinking facilities with just 52% happy - and nationally it seems commuters do give a pretty poor opinion of what's available, just 38% of all travellers say the choice in 2014 is what they would expect.

There's better news for the company though in the overall satisfaction league table of the 23 train operating companies measured where Chiltern sit in the top 5 at 92%.

Overall, satisfaction with the railways in the spring was 82% - the same as a year ago.

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