Mixed Satisfaction Results For Chiltern Train Services
11:42am 25th June 2014
(Updated 12:50pm 25th June 2014)
Rail passengers on Chiltern Railways and some of Britain's other busiest commuter routes have rated their tickets poor value for money.
51% of commuters have told the National Passenger Focus 6-monthly survey, they're happy with the value for money aspect they have with Chiltern.
On Aylesbury services (Chiltern South), it's worse, at just 42% being satisfied - in comparison, in Kent and Sussex just 30% of Southeastern customers are happy with their fares.
In the punctuality stakes, travellers on Chiltern say like how well the trains are run, rating the company in the Top 5 train operating companies (TOC's) in the UK.
However, passengers weren't so complimentary when it comes to how the company deals with the delays when they do occur - with 43% happy with the firm's responses and only 35% happy with the availablity of staff overall.
When it comes to the stations operated by the TOC's (rather than by Network Rail), Chiltern stations are rated in joint 3rd in the country.
Available seating is an issue for just under a half of those surveyed with 51% happy with what's available when they travel - for passengers from Leighton Buzzard, it's much better at 63% being happy on London Midland services.
There's also mixed feelings with the choice of shops, and eating and drinking facilities with just 52% happy - and nationally it seems commuters do give a pretty poor opinion of what's available, just 38% of all travellers say the choice in 2014 is what they would expect.
There's better news for the company though in the overall satisfaction league table of the 23 train operating companies measured where Chiltern sit in the top 5 at 92%.
Overall, satisfaction with the railways in the spring was 82% - the same as a year ago.
Share This StoryTweet
|Get the latest local news direct to your inbox.
Sign up now for our email updates.
Aylesbury's biggest fireworks event cancelled forever
The Rugby Club say they can't afford to run it anymore, after spiraling costs and anti-social behaviour this year.
4-year-old dies after crash in Thame
He was on his way to hospital when he passed away
HS2: 'It's Stolen My Time & Things I'd Promised Myself For 40 Years'
Local: Stan Mason is 79 and has been fighting the High Speed route for over 6 years. We wanted to see how that's affected him
Patti Smith forgets lines while performing Bob Dylan Nobel tribute
Showbiz: Patti Smith has given a stumbling performance of Bob Dylan's A Hard Rain's A-Gonna Fall at a gala ceremony for Nobel laureates.
Badminton and wheelchair rugby among sports to lose Olympic funding
Sport: Archery, badminton, fencing, weightlifting and wheelchair rugby will not get funding in the run up to the Tokyo Olympics.
Explosion at Cairo's Coptic cathedral kills 22, wounds dozens
World: A bomb explosion inside the main Coptic christian cathedral in Egypt's capital, Cairo, has killed 22 people and wounded dozens.