Oxfordshire Fire And Rescue Service - One Of The Best In Country
6:01am 5th August 2011
The results are collated once a year from questionnaires that are sent to houses or places of work in which a fire has started. The questionnaire asks people how they feel the service has performed, including how their emergency call was handled and how crews dealt with the emergency at the scene.
Many people said that all their concerns were taken seriously, crews arrived on the scene quickly and were very thorough in investigating the area and making sure it was safe. Others said firefighters were very professional and efficient, and kept everyone calm and informed by explaining what was going on.
With regards to house fires, Oxfordshire Fire and Rescue Service were given:
- 95 out of 100 for how it dealt with the initial call
- 99 out of 100 for how it dealt with the emergency at the scene
- 98 out of 100 for satisfaction with the overall service
With regards to fires in the workplace, Oxfordshire Fire and Rescue Service were given:
- 97 out of 100 for how it dealt with the initial call
- 98 out of 100 for how it dealt with the emergency at the scene
- 96 out of 100 for satisfaction with the overall service
The survey is also sent out to other Fire and Rescue Services across the UK, so Oxfordshire can see how it is performing and what improvements it can make. The survey shows that our firefighters are among the most helpful and informative in the country.
David Etheridge, Oxfordshire County Council's Chief Fire Officer, said: "This is excellent positive feedback and demonstrates that we put the public at the forefront of our approach. From the second our Control Operators answer the 999 calls to the second the fire engine arrives we remain focused on delivering a extremely professional and effective service."
Councillor Judith Heathcoat, Oxfordshire County Council’s Cabinet Member for Safer and Stronger Communities, added: "These really are superb results, and I would like to congratulate everyone in the service for all their hard work."
Share This StoryTweet
|Get the latest local news direct to your inbox.
Sign up now for our email updates.
Bucks Fire And Rescue Warn Of Scam Using Their Name
Bucks Fire and Rescue are warning of rogue-traders using their name.
Large Skip Fire At Leighton Buzzard School
An industrial skip went up in flames yesterday afternoon at Brooklands School.
Man Left With Serious Injuries After Home Robbery In High Wycombe
Between four and five men have robbed a person in High Wycombe.
Man Concerned About Safety Of Road After Serious Accident
A man who had a serious accident on East Claydon Road is worried the same might happen to others.
Disruption to Aylesbury Vale Commuters as London Marylebone Closed All Week.
Local: Engineering work means longer train journeys into London from Monday.
Independent Shops Host Mini-Festival
Local: Aylesbury's Market Street is the focus of a celebration of small, unique shops today
HS2: 'It's Stolen My Time & Things I'd Promised Myself For 40 Years'
Local: Stan Mason is 79 and has been fighting the High Speed route for over 6 years. We wanted to see how that's affected him
Actress Shailene Woodley 'tells the truth' of her arrest
Showbiz: Shailene Woodley has written an article "telling the truth" about her arrest for protesting against the Dakota oil pipeline.
Rosberg fastest in US Grand Prix practice two
Sport: Nico Rosberg ended the opening day of the US GP fastest of all as Red Bull's Daniel Ricciardo split the championship leader and Lewis Hamilton on the Practice Two timesheet.
Hillary Clinton's campaign HQ evacuated over white substance
World: Hillary Clinton's campaign headquarters has been evacuated after a white powdery substance was discovered in an envelope.