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Oxfordshire Fire And Rescue Service - One Of The Best In Country

Oxfordshire Fire And Rescue Service - One Of The Best In Country

6:01am 5th August 2011

Oxfordshire County Council's Fire and Rescue Service has received 98% in a recent survey on how satisfied people are with the way the service deals with fires in their homes.

The results are collated once a year from questionnaires that are sent to houses or places of work in which a fire has started. The questionnaire asks people how they feel the service has performed, including how their emergency call was handled and how crews dealt with the emergency at the scene.

Many people said that all their concerns were taken seriously, crews arrived on the scene quickly and were very thorough in investigating the area and making sure it was safe. Others said firefighters were very professional and efficient, and kept everyone calm and informed by explaining what was going on.

Positive feedback

With regards to house fires, Oxfordshire Fire and Rescue Service were given:

  • 95 out of 100 for how it dealt with the initial call
  • 99 out of 100 for how it dealt with the emergency at the scene
  • 98 out of 100 for satisfaction with the overall service

With regards to fires in the workplace, Oxfordshire Fire and Rescue Service were given:

  • 97 out of 100 for how it dealt with the initial call
  • 98 out of 100 for how it dealt with the emergency at the scene
  • 96 out of 100 for satisfaction with the overall service

The survey is also sent out to other Fire and Rescue Services across the UK, so Oxfordshire can see how it is performing and what improvements it can make. The survey shows that our firefighters are among the most helpful and informative in the country.

David Etheridge, Oxfordshire County Council's Chief Fire Officer, said: "This is excellent positive feedback and demonstrates that we put the public at the forefront of our approach. From the second our Control Operators answer the 999 calls to the second the fire engine arrives we remain focused on delivering a extremely professional and effective service."

Councillor Judith Heathcoat, Oxfordshire County Council’s Cabinet Member for Safer and Stronger Communities, added: "These really are superb results, and I would like to congratulate everyone in the service for all their hard work."

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