On Air WES VENN

: Waiting for next track...

No Face-To-Face Council Advice In Buckingham & Winslow

AVDC Gateway

5:45am 14th February 2014

£80,000 of savings will mean no more face-to-face council services for people in Buckingham and Winslow.

AVDC's cabinet have approved the decision to close the offices, but will have a computer and phone line for people to contact them.

Buckingham councillor Jon Harvey says that's not enough:

"People sometimes need to speak to somebody face-to-face.

"People often go to their council in times of distress, and having to go on-line is probably the last thing that you feel capable of doing."

But Cabinet Member for Community Matters, Pam Pearce, says they're just modernising:

"People don't expect to go into the centre in the same way, and we're already responding to what's been happening, rather than the other way around."

The Council said a review of the area offices concluded that providing a face-face contact point for AVDC enquiries no longer reflected the way the majority of customers wanted to access services.

Pam added:

"Bear in mind that something like 95% of people who contact us are by telephone and the rest by email."

There has been a steady drop in the number of people using the offices, with less than 13 customers visiting the Winslow office every day and less than 20 going to the Buckingham office.

The area offices are most commonly used by people wanting to pay bills and AVDC say that can be done in local post offices or at PayPoint outlets instead.

Cllr Harvey says it's just taking something away from people:

"They're becoming much more insular.

"They want to become, as they say, a customer-focussed, outward-facing coucil, but actually they're doing exactly the opposite."

Jon had set up a petition against the closure, which has had over 400 signatures.

Both offices were a joint effort with Bucks County Council, with contracts signed until at least 2016. It's still unclear what will happen with them.

Share This Story

Delicious Submit this page to reddit
Email Icon Get the latest local news direct to your inbox.
Sign up now for our email updates
.

Comments

No comments have been posted and approved yet.

Submit a Comment

Please log in to comment on this page.

Suggested articles
50 quid

Govt. spending £910 on you for council services

But there is a big difference between councils, particularly compared to London

Coins - Money - Change

Buckingham Town Council opens grants scheme

The money will go to projects and groups doing good in the town

Most read
Mix96 News - Update

Four Waddesdon air crash victims named

All four were killed when a helicopter & light aircraft collided on Friday lunchtime.

Air crash waddesdon

Helicopter and plane crash mid-air in Waddesdon

Police say four people have died in the mid-air crash

Newer article

Wendover Dad's Plea To Help Daughter With Rare 'Locked-In' Condition

Local: Rett Syndrome means Esme Davison-Hoult now can't talk or communicate with her hands because the disease limits her control over her limbs.

Older article

Thame Group Says Thanks 2000 Times

Local: Anonymous good-samaritan clears debt for Thame's Youth Memorial

Top articles

Absconder from HMP Springhill found

Local: It looks like Thames Valley Police have arrested one of the three men who absconded from Springhill Prison.

Retrial for parachute attempted murder accused

National: An Army sergeant will face a retrial on charges of attempting to murder his wife by tampering with her parachute - after the first jury failed to reach verdicts.

HS2: 'It's Stolen My Time & Things I'd Promised Myself For 40 Years'

Local: Stan Mason is 79 and has been fighting the High Speed route for over 6 years. We wanted to see how that's affected him

East 17 singer Brian Harvey arrested over 'malicious tweet'

Showbiz: Former East 17 band member Brian Harvey has been arrested over claims he sent malicious tweets.

Eddie Jones building England squad depth ahead of 2019 World Cup

Sport: England head coach Eddie Jones says Saturday's Test against Samoa is a great opportunity to examine their strength in depth.

Argentina submarine search: Sound detected is 'consistent with explosion'

World: A sound detected in the hunt for a missing submarine is "consistent with a non-nuclear explosion", Argentina has said.

Dozens of polar bears pictured eating whale carcass on Russian island

Strange: Experts are "gobsmacked" after dozens of polar bears were photographed eating the carcass of a bowhead whale which washed ashore on a Russian island in the Arctic.

Get 10% off all services at The Archway Beauty Clinic

Archway Beauty Clinic is a luxury salon nestled in the holding cells of the unique listed building, The Old Aylesbury County Hall.

Find out about saving money with the Mix 96 VIP Club

Find out more about The Archway Beauty Clinic