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After months of complaints, more issues on Aylesbury buses


Published by Charlotte Fisher at 5:41am 6th December 2018.

Since September there have been concerns after kids were left stranded at bus stops in Buckinghamshire.

Four months later, the problem doesn't seem to have improved.

A number of routes have been affected, including the 500 from Tring to Aylesbury.

Buses have been too full and driving past kids waiting to get on, they've also been left stranded in the dark when trying to get home from school. 

Local Councillor for Aston Clinton, Weston Turville, Stoke Mandeville and Bierton - Bill Chapple  contacted Arriva to try and solve the issue - he told us:

"As a commercial route, the County Council is not involved.

"But, obviously as local county councillor, the people I represent are being let down by the bus company.

"We run a very good education service in Bucks, people move here to be part of the Grammar school system.

"I want to make is as easy as possible for people to get to school.

"What I don't want is for children to be expecting to catch the bus, buying their tickets and the bus doesn't stop."

Arriva has told us the issue was down to a shortfall of engineers at one of their depots.

One parent told us that only last week an Arriva bus broke down in Stoke Mandeville and kids had to walk two miles into school.

Arriva's response:

"We have suffered a number of issues with vehicles operating out of one of our depots over the course of the past 8 weeks, which has meant that the level of service we have provided has not been what our customers deserve.

"Our priority is always to ensure that those travelling with Arriva get to their final destination safely, and we work diligently to ensure that all our vehicles are fit for service so that they are able to fulfil this need.  

"However, due to a shortfall in skilled engineers at the depot in question, in recent weeks we have been unable to process the buses as quickly as we need to, resulting in a backlog of vehicles requiring necessary maintenance.

After months of complaints buses still leaving kids stranded in Bucks

"We pride ourselves on maintaining our vehicles to the highest standards to ensure the safety of our customers and drivers, and this is not something we are willing to compromise on. Unfortunately, this has meant that we have not had a full working fleet in operation, leading to a disruption of our service.

"We are actively working to resolve this matter by undertaking the essential maintenance of our vehicles at other sites across our business, and we are in the process of recruiting skilled staff to fill the vacant positions in our engineering team. 

"This will rectify the issues we are experiencing,however we anticipate that it will take at least 4 weeks for service levels to be restored. With this in mind, customers should expect to see a full resolution in place by 23rd December.

"Although we understand that this situation is by no means ideal, we can only apologise for the inconvenience caused to our customers at this time and thank those involved for their continued patience.”

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