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Arriva timetable changes as buses branded 'unfit for purpose'

Bus

Published by Charlotte Fisher at 8:05am 17th February 2019.

Timetable changes on Arriva buses come into force today (17th Feb).

It's after many passengers have branded certain services 'unfit for purpose'.

A petition started earlier this week after Aylesbury buses were leaving school children stranded at the bus stop.

The petition solely focuses on the 500, which seems to have caused the most problems. 

But, this is what will be changing today:

  • 8/8A Arriva RAF Halton - Wendover - Bedgrove - Aylesbury: Revised timetable including one additional morning journey between Aylesbury and RAF Halton and one journey extended to start from RAF Halton instead of Wendover. One 8A journey in each direction is extended to serve Aylesbury College. Other minor timing changes to improve reliability.
  • 150 Arriva Aylesbury - Wing - Leighton Buzzard - Milton Keynes: Revised timetable to improve punctuality. No change to the route or frequency.
  • 280/X8 Arriva Aylesbury - Haddenham - Thame - Oxford: Revised 280 timetable with frequency between Aylesbury and Oxford reduced to run every 30 minutes Monday to Saturdays and hourly on Sundays. Additional journeys will operate between Haddenham & Thame Parkway Station and Oxford to provide a service every 15 minutes on Mondays to Saturdays and every 30 minutes on Sundays.
  • Service X8 revised to operate between Aylesbury and Oxford on all journeys but reduced to operate during peak hours only, mornings towards Oxford, afternoons towards Aylesbury.

You can view timetables here. 

Arriva has told us the issue was down to a shortfall of engineers at one of their depots.

Simon Finnie, Area Managing Director for Arriva Midlands South:

"We have suffered with a number of issues at our local depots over the course of the past few months, which has meant that the level of service we have provided has not been what our customers deserve.

“We recognise that we have fallen short of expectations and are working hard to rectify the challenges we are faced with so that we are better equipped to offer the robust and reliable network demanded of us.

“We are actively recruiting and training new drivers in order to bolster our team on the road, and are also tackling the shortfall in skilled engineers we’ve suffered with, which will ensure all our vehicles are properly maintained and are fit for service. 

“Implementing these solutions has taken time as we are committed to only employing the most skilled and promising talent at Arriva, but we are confident that the positive effects of this major recruitment process will become evident imminently, and that passengers will start to notice a real difference in the coming weeks.

“Although we understand that the level of service we have delivered recently has been unacceptable, we can only apologise for the inconvenience caused to our customers and thank those affected for their continued patience.”

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