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'Outstanding' for Thames Valley Air Ambulance

Patients have praised the level of treatment they received.

Published by Scarlett Bawden-Gaul at 11:41am 19th March 2020. 3-minute read.

'Outstanding' for Thames Valley Air Ambulance

Thames Valley Air Ambulance has received an 'Outstanding' ranking for their services. 

Thames Valley Air Ambulance (TVAA) is the first air ambulance service to receive the ranking of 'Outstanding', the highest possible, from the Care Quality Commission (CQC). 

They are the only provider of advanced critical care within Berkshire, Buckinghamshire and Oxfordshire. 

Over the last year TVAA has increased the number of emergency dispatches by 110%.

The ranking is determined by facilities checks, documentation reviewing and speaking to staff and patients. 

A statement from TVAA explains the response from patients:

"The patients interviewed said that Thames Valley Air Ambulance's staff treated them and their families with compassion and kindness and respected their dignity and privacy. They also commented how Thames Valley Air Ambulance went above and beyond expectations to meet their individual needs and wishes.

"The report demonstrates the charity's commitment to delivering the highest standard of hospital-level care to the people living within the Thames Valley. It highlighted that critically ill and injured patients had timely access to urgent treatment, which is vital to give patients the best possible chance of survival and recovery. It also emphasised that the organisation continually improves its service to better meet patients' needs rather than to reach targets. "

Thames Valley Air Ambulance operates 19 hours a day, 365 days a year.

The iconic red helicopter is staffed with expert paramedics, doctors and pilots.

The road vehicles, known as Critical Care Response Cars, carry the same equipment as the helicopter. 

The CQC also commented that the staff they spoke to showed an overwhelming commitment to provide the best care they can and working together as a team to do so. 

Commenting on the results, Thames Valley Air Ambulance Chief Executive, Amanda McLean said:

"I am delighted with the CQC report and incredibly proud of the fabulous team that delivers this vital service across Berkshire, Buckinghamshire and Oxfordshire.  Patient care and safety is at the heart of everything we do, and we're delighted that the CQC recognises this.  We will continue to develop our service through innovative technology and research to further enhance the care we are able to provide.

"The result of this CQC report would not be possible without the amazing fundraisers, volunteers and members of the public who support us every day. We are extremely grateful for the generosity of the communities that we serve and now as the UK enters its most serious healthcare crisis for generations.

"We want to thank every person and organisation that is raising donations for us. As we move forward, they will be needed more than ever, and we are committed to finding new ways to raise money and ensuring that every penny spent enhances the critically important service we provide.


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