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Bucks council share advice on accessing medicines

The information has been released on behalf of the Buckinghamshire Local Pharmaceutical Committee.

Published by Scarlett Bawden-Gaul at 7:55am 10th April 2020. 3-minute read.

Bucks council share advice on accessing medicines

Buckinghamshire Council have shared advice on how to access medicines from local pharmacies. 

As people follow the government restrictions and stay inside there are many people across Buckinghamshire worried about how they will access medication. 

In particular the government and the NHS has asked around 1.5 million people, who are at higher risk of serious illness if they contract COVID-19, to stay at home for at least 12 weeks from the date they receive the letter.

These people are known as 'shielded patients' who will receive a follow up from local authorities.


It is particularly important for shielded patients to access their prescription medicines. 

Those shielded patients who need to collect your prescription medicines, the Buckinghamshire Local Pharmaceutical Committee and Government advise you to do the following: 

  • Firstly, please try to arrange to have your medicines collected by a family member, friend or neighbour.
  • Secondly, if you still need assistance, Buckinghamshire Council’s community hub page (www.buckinghamshire.gov.uk/coronavirus/community-hub) may be able to help put you in touch with volunteers in your area who are able to make collections.
  • If you still have no way of getting your prescriptions, you can ask for support from a national network of NHS volunteer responders (registered via https://www.goodsamapp.org/NHS) which has been mobilised in response to the COVID-19 pandemic. Volunteers will be ID-checked. 

A Medicines Delivery Service is being planned for those who are not able to use these options. 

Mayank Patel, Chief Officer of Buckinghamshire LPC said:

“During this period of COVID pandemic, it is vitally important that patients who need their prescriptions from local pharmacies can still get their medicines when they need them. We are today asking those who have been advised to stay at home to consider how they will be able to access their medicines.

“The first step is to ask a family member, friend or neighbour to collect your prescription for you. If that is not possible, please contact your local pharmacy to see what other options are available to you.  Please be patient as the pharmacies are taking a high volume of phone calls. If you are not in those shielded groups or self-isolating, please continue to collect your medicines in the normal way.”

The guidance for anyone planning to appreach their local pharmacy is as follows:

  • If you are showing symptoms of COVID-19 -a dry, persistent cough, fever or shortness of breath - please avoid entering your local pharmacies as you would any other healthcare setting.
  • Please be patient: All pharmacies are under immense pressure and working around the clock to ensure that you get what you need.
  • Order medicines as normal: the medicine supply chain is good and there is no need to stockpile. If people order extra prescriptions and buy more over-the-counter medicines than they need, it will lead to supply problems.
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