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Send a letter to a loved one in hospital through new scheme

Buckinghamshire Healthcare NHS Trust want to get messages to patients from the outside world.

Published by Dan Gooding at 5:45am 23rd April 2020. 2-minute read.

Send a letter to a loved one in hospital through new scheme

If your loved one is in hospital in Buckinghamshire, you can now send them a letter and a photo.

The Letter to a Loved One scheme has been set up to get messages to patients whilst visitors are banned.

It means messages can get through at a really difficult time.

Family and friends can send a letter to a loved one via a dedicated email address.

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What to send

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Anyone wishing to use this service should send their message in an email or as a Word attachment.

One digital photograph can be included within the email which will be printed in colour.

The Trust will print out each letter, pop it into an envelope and deliver it to the patient to whom it is addressed to keep and re-read as they wish.

Those using the scheme are asked to include:

  • their loved one's full name
  • date of birth
  • postcode
  • NHS number (if this is known)

The Trust cannot enter into a discussion about a patient's health or ongoing treatment via this email address. 

Letters received before 10am from Monday to Friday, will be delivered on the day.

Those received after 10am will be delivered next day. Letters received over the weekend will be delivered on the following Monday.

All letters will be treated as confidential.

If a patient is unable to open or read a letter staff will ask their permission before opening or reading letters out to them.

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