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Phone-line opens to support Bucks carers

Following the pandemic the role of being a carer has become more isolated

Published by Scarlett Bawden-Gaul at 8:00am 7th June 2020. (Updated at 10:27am 7th June 2020) 3-minute read.

Phone-line opens to support Bucks carers

Carers across Buckinghamshire are being supported through a new service. 

The 'Befriending line' has be set up for Buckinghamshire's carers to use as support service. 

It launched on Wednesday 3rd June and allows carers to call and leave a voicemail with their details. 

A befriender from the team made up of Oxford Health staff and volunteers, will then call the parson back during 11am-12pm that day or the following day (Monday-Friday). 

Patient Experience & Involvement Team Manager Donna Mackenzie-Brown told Mix96 about the service:

"You might not see yourself as a carer, but a lot of us do have caring responsibilities. That can take a tool on you and this phone line is absolutely for anybody who has a caring responsibility not just paid carers.

"Having a phone line like this means someone who does want to talk to someone outside their family unit, or just have a light hearted chat, can do that. 

"Sometimes talking to a stranger can be easier than talking to someone you know."

The phone line itself has been funded through the Oxford Health Charity as part of the NHS Charities Together grant. 

Di Hilson said

"I am so excited that we are able to offer the befriending line. Caring is one of the most important things someone can do. It can be very rewarding, but can cause stress and strain, even more so during this challenging time.

"It is important that we look after the people who care for our patients. Their wellbeing is just as important. Taking a little time to talk to one of our befrienders may help brighten your day and help you feel less alone. I want to encourage our carers to pick up the phone and give us a call." 

Carers are being asked to call 01865 901012 at any time and leave their details so a befriender can call them back.

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