On Air NATHAN COOPER

Def Leppard: AnimaliTunesAmazon

Oxfordshire Fire And Rescue Service - One Of The Best In Country

Oxfordshire Fire And Rescue Service - One Of The Best In Country

6:01am 5th August 2011

Oxfordshire County Council's Fire and Rescue Service has received 98% in a recent survey on how satisfied people are with the way the service deals with fires in their homes.
 

The results are collated once a year from questionnaires that are sent to houses or places of work in which a fire has started. The questionnaire asks people how they feel the service has performed, including how their emergency call was handled and how crews dealt with the emergency at the scene.

Many people said that all their concerns were taken seriously, crews arrived on the scene quickly and were very thorough in investigating the area and making sure it was safe. Others said firefighters were very professional and efficient, and kept everyone calm and informed by explaining what was going on.

Positive feedback

With regards to house fires, Oxfordshire Fire and Rescue Service were given:

  • 95 out of 100 for how it dealt with the initial call
  • 99 out of 100 for how it dealt with the emergency at the scene
  • 98 out of 100 for satisfaction with the overall service

With regards to fires in the workplace, Oxfordshire Fire and Rescue Service were given:

  • 97 out of 100 for how it dealt with the initial call
  • 98 out of 100 for how it dealt with the emergency at the scene
  • 96 out of 100 for satisfaction with the overall service

The survey is also sent out to other Fire and Rescue Services across the UK, so Oxfordshire can see how it is performing and what improvements it can make. The survey shows that our firefighters are among the most helpful and informative in the country.

David Etheridge, Oxfordshire County Council's Chief Fire Officer, said: "This is excellent positive feedback and demonstrates that we put the public at the forefront of our approach. From the second our Control Operators answer the 999 calls to the second the fire engine arrives we remain focused on delivering a extremely professional and effective service."

Councillor Judith Heathcoat, Oxfordshire County Council’s Cabinet Member for Safer and Stronger Communities, added: "These really are superb results, and I would like to congratulate everyone in the service for all their hard work."

Share This Story

Delicious Submit this page to reddit
Email Icon Get the latest local news direct to your inbox.
Sign up now for our email updates
.

Comments

No comments have been posted and approved yet.

Submit a Comment

Please log in to comment on this page.

Suggested articles
Country Parks

Bucks Country Parks pass 1 million annual visits

To celebrate the parks manager handed out 3 golden envelopes to families picked at random.

Bulbourne canal incident

UPDATED: Man rescued from canal

He fell in near Tring last night

Most read
sbna_A41 closed accident 1

A41 closed after 'serious accident'

Two people have died in the crash, which has left a stretch of the road shut.

Thames Valley Police 2

Woman sexually assaulted in Aylesbury

It happened late Sunday (21/05) night.

Newer article

Disruption to Aylesbury Vale Commuters as London Marylebone Closed All Week.

Local: Engineering work means longer train journeys into London from Monday.

Older article

Woman Kidnapped By Thieves Near Bicester

Local: Three men have kidnapped a woman and stolen money from her home in Ambrosden near Bicester

Top articles

Grand opening for new M&S Food Hall

Local: It's the latest addition to Broadfields, after Dunelm arrived last year.

Five dead in M6 crash near Stoke in Staffordshire

National: Five people have died in a crash between a car and a lorry on the M6 near Stoke in Staffordshire, police have said.

HS2: 'It's Stolen My Time & Things I'd Promised Myself For 40 Years'

Local: Stan Mason is 79 and has been fighting the High Speed route for over 6 years. We wanted to see how that's affected him

'Nobody does it better': Daniel Craig pays tribute to Sir Roger Moore

Showbiz: Daniel Craig - the current James Bond - has paid tribute to the longest-serving 007, Sir Roger Moore, who died on Tuesday aged 89.

David Moyes quits as Sunderland manager after Premier League relegation

Sport: David Moyes has resigned as manager of Sunderland following the club's relegation from the Premier League.

Four found dead in tent at highest camp on Mount Everest

World: Four bodies have been found inside a tent at the highest camp on Mount Everest.

Clean up of Wendover Arm of Grand Union Canal could take 9 years

Local: The Wendover Arm Trust have been using volunteers to revitalise the waterway.

Aylesbury election candidates on: Housing

Local: From more affordable homes to greener building methods.